Investigation Team Leaders Toolkit

Objectives

To develop the skills required to manage and lead a team through all stages of an investigation into any investigation into any safety or quality incident, HR investigation, internal enquiry or equipment failure.

Description

This course builds on the lessons learned during the two-day Incident Investigator’s Toolkit course and develops the skills required to guide a team through the investigation of a workplace incident, deliver an investigation within the Terms of Reference and to the satisfaction of the sponsor.

Who should attend

This course is designed for members of staff who are responsible for leading investigation teams on behalf of their organisation.

Content and competencies

  1. Scope – establish the scope and agree the terms of reference.
  2. Logistics – influence investigation logistics-team size and skills profile / location.
  3. Management – set up management processes and supporting systems.
  4. Prioritisation – prioritise lines of enquiry including witness interviews.
  5. Resources – manage the tasking and coordination of resources.
  6. Root cause analysis – drive the root cause analysis and development of corrective actions.
  7. Close out – close down the investigation, compilation of final report and present findings.

Learning outcomes

  • An understanding of the processes and practices that underpin the successful initiation, set up and management of an incident investigation.
  • Competence to lead an investigation team and deliver successful outcomes for the organisation.