Incident Investigators Toolkit

Objectives

To develop the skills required to perform a structured and thorough investigation into any safety or quality incident, HR investigation, internal enquiry or equipment failure. 

Description

The course is built around an operational scenario to facilitate a variety of inputs and practical exercises that cumulatively deliver a highly realistic investigative experience.

Who should attend

This course is designed for members of staff who undertake any aspect of incident investigation on behalf of their organisation, and for Root Cause Analysis practitioners keen to enhance their evidence gathering skills.

Content and competencies

  1. Significant Investigation Data (SID) Grid – developing a chronological sequence of events designed to help the investigator establish and understand what took place.
  2. Scene management – examination of the incident scene and the gathering, recording and preservation of physical evidence.
  3. Equipment – assessing the relevance of personal protection equipment, tools, machinery, parts and materials to the incident.
  4. Personnel profiles – human factors and the role of individuals relative to the planning, supervision and performance of the activity that led to the incident.
  5. Documents – recovery, review and retention of relevant documents.
  6. Historical data – considering the potential relevance of previous incidents and events to the current incident under investigation.
  7. Barrier analysis – understanding the relationship between a hazard and a target and where barriers designed to mitigate the risk either failed or were missing.
  8. Witness interviews – carrying out structured witness interviews and noting statements.

Learning outcomes

  • Familiarity with the use of proven investigation techniques.
  • Development of the skills necessary to carry out a professional incident investigation on behalf of the organisation.